General terms and conditions of sale


  • GTC : General Terms and Conditions
  • our website :, sales website of CameraTools Ltd (Switzerland), hereafter also referred to as “the Site”.
  • the Vendor : CameraTools Ltd (Switzerland). Hereafter also referred to as “CameraTools”, “we” or “our”, or “us”.
  • the Buyer : the person identified as the buyer in the order. Hereafter also referred to as “you”, “your”, or “the Customer”.


The Buyer’s acceptance and payment of the order implies his/her compliance to the general terms and conditions in full. The internet sales contract is concluded between CameraTools and the Customer. The Customer acknowledges his legal capacity and competence to enter agreements with CameralTools and to be legally bound by the General Terms and Conditions available on our website

The purchase contract between the Customer and CameraTools consists of the online order, the purchase confirmation and these General Terms and Conditions.

Whenever the GTC require a written statement, it should be made by post or email.


CameraTools endeavours to provide the most precise and accurate information possible on our website. Nevertheless, there may be errors which make delivering to the Customer, according to the information provided, impossible. The Customer accepts this condition and waives his right to sue CameraTools, which shall take all necessary steps to find the best possible solution.

We reserve the right to cancel an order if we run out of a product or when, more generally, we find ourselves incapable of honouring it. In that case, the Customer shall be informed of it and an alternative shall be provided whenever possible. The Customer has the right to accept the new offer or cancel his/her order.

CameraTools sends a final and binding order confirmation. Nevertheless, on the website, we reserve the right to typographical errors. Should the description or the price of a product on the website be erroneous, due to typing or input errors made by one of our employees or representatives, we reserve the right to correct, refuse or cancel, partly or entirely, that order or orders.

The same applies to cases where the order has already been validated by a payment. If your account or card was already debited, CameraTools shall credit said amount to your account.

In case the Customer has purchased a product that comes with a user manual, such as the Caman handle, he/she is informed to read it before using the product.
After the product is delivered and used by the Customer, he/she shall be solely responsible for storing and maintaining it.

In the event of degradation, abnormal use or functioning issues attributable to improper handling or use other than provided for in the user manual, the Customer bears full responsibility for it and no action shall be taken against CameraTools.

The Customer or the user shall ensure the proper functioning of the equipment before each use. In the event of loss of profits due to a failure of the equipment, during the period covered by the warranty as well as after its expiration, CameraTools shall not assume any liability for damages resulting therefrom.

CameraTools shall not assume any liability for claims of any kind made by third parties, or in the event of termination or interruption of service related to our products.


We value product quality, in particular handcrafted goods which are manufactured and assembled by hand in our workshop. Some products may have small marks or irregularities, often caused when removing the mould, which do not alter in any way their quality.

We strive to guarantee the Customer that the appearance and colours of the product(s) are faithfully reproduced. Some differences may be noticeable in the final product, in particular due to improvements made to the product or to the compressions of images for use on the Internet.

Therefore, all pictures, illustrations and 3D modelling on the website or in other media are not contractual. No returns will be accepted on grounds that there is a difference between the product and one of its visual representations.


Deliveries are carried out by a carrier or via mail on business days. From the time the order is handled by the delivery company, CameraTools declines all responsibility in case of delays in delivery, in particular in the event of delays caused by the carrier.

In Switzerland

For all orders made and dispatched in Switzerland, all displayed prices include the applicable VAT rate. Additional shipping costs, if applicable, are displayed during ordering process.


For overseas deliveries, all displayed prices are free of VAT. Additional shipping costs, if applicable, are also displayed during ordering process and include customs clearance, export and import taxes, as well as any other administrative fee collected in the country of delivery, with the exception of the VAT which remains exclusively the responsibility of the Customer.


The Customer is solely responsible for taking all the necessary steps when importing goods into his/her territory, pursuant to any statuary law. He/she certifies being over 18 years of age and having the right and power to order the product. He/she certifies being well-informed and having ascertained that the order does not contravene any provision of the right in force in the country of delivery or country of residence and that all the information provided is accurate.

Should the above provision not be respected, CameraTools declines all responsibility resulting from non-compliance.


Upon reception of the order, the Customer has 7 days to exercise his/her right of withdrawal to Camera Tools Ltd without having to give any reasons or incurring penalties. The right of return is only applicable to unused products which are returned in their original packaging.

In the event of returns within the deadline, once we have received and confirmed the product(s) is/are in good condition, their cost will be reimbursed to you minus the shipping cost if included. The Customer exclusively carries the cost of return.

After these 7 days, the Customer may not return the ordered product(s).


CameraTools strives to guarantee impeccable production quality, in particular regarding materials and finish.

After delivery of an order, the Customer has a 2-year warranty on parts and labor in case of defective product(s).

This 2-year warranty does not cover damage or degradation of product performance linked to any abnormal or inappropriate use of said product, in particular in the event the Customer has not read the User manual.



All payments are secure and CameraTools does not keep nor copy your payment data.

Personal data

At the time of order, you may provide us with personal information which is necessary to process said order and to the trade relations between you and CameraTools. You are consenting to the data collected to be kept on our server, insofar as said data enables your transactions, as well as subsequent management, to be successfully carried.

Under art. 8 and 9 of the Swiss Federal Act on Data Protection of 19 June 1992, we inform you that your personal data is solely used by our services and that you are entitled to access, rectify, and have it removed.

To access your personal data, simply log into your Customer account on our website or make a written request by email or post.


Cookies are small files used by the majority of websites. They are essential to the use of the site and are stored on your computer by your browser, where they remain even after you close it, and allow for an enhanced user-experience. If, for example, you do not need to reselect your preferred language or re-log in on every page, or everytime your return to one, it is thanks to cookies.

We also use cookies for statistical purposes and to better communicate with you, on the website, on social networks or via our partner services.

Here is a non-exhaustive list of the cookies being used by our website:

  • Selected language
  • Session settings, to remember whether you are logged in to your user account
  • Consent to cookies, to know whether you saw the notification and whether you accepted it
  • Cart contents
  • Google Analytics, to manage site statistics
  • MailChimp for newsletters management
  • Facebook, LinkedIn and other social networks to communicate with you

At any time, you can delete the cookies which are stored for our website. Please refer to your browser documentation to learn how to delete them.


To optimize site management, we use partner services. In particular, we use Google Analytics to manage site statistics, as well as plugins for Facebook, LinkedIn and potentially other social networks to enhance communication with you.

We also use MailChimp services for our email communications, particularly for newsletters. Some of your personal data, such as your email address, may be transmitted to this service solely on your request or via our newsletter registration form. You can unsubscribe at any time thanks to the unsubscribe link found at the end of all of our newsletters.

When placing an order on our website, some of your personal data which is essential to carry out the transaction will be gathered from your user account and sent to payment services Paypal and PostFinance.


We shall reserve title on the goods until full payment is made for the said goods. These general conditions, as well as all our sales, are subject to Swiss law.

In case of litigation, the French version of the present General Terms and Conditions of Sale shall prevail.

In the event of litigation, the dispute shall be settled by negotiation between both parties, or brought to mediation if the latter should fail. Should the latter fail, the competent place of jurisdiction shall be Canton de Vaud, in Switzerland.


Acceptance of the order is done at the time of payment. At this stage, the client acknowledges having read, understood and agreed to these general terms and conditions of sale. is the property of the Company :

CameraTools Ltd (Switzerland)
Route de la Conversion 271
1093 La Conversion s/ Lutry

Ph. :+41 21 324 13 24
Fed. No :CH-550.1.053.901-3
VAT :CHE-114.153.047